REQUESTS

The order of the selected product is considered binding when entering the personal data and clicking on the button of purchase of the last phase of the purchase process. To do this, a confirmation window will appear with the details of your order in which you can check and correct the entered data.

You will receive an email confirmation of the order and a second mail notifying the shipment of the same upon receipt of payment.

You can access the status and order details at any time by clicking on 'My Account'.

Stocks are limited and their appearance on the web does not imply absolute availability. If a customer buys an item and it is not available, we would contact him to inform him and be able to rescind his purchase without any cost by the customer.

PRICES

The prices of the products are in Euros and include the VAT in force. They can be reviewed and modified at any time.


SHIPMENT

As a general rule, packages are shipped within 48 hours of receipt of payment. The transport company takes between 48 and 72 hours to deliver the package on the peninsula once the package has left our warehouse. The total estimated delivery time will be between 2 and 5 business days from the date of order. For deliveries to the Balearic Islands, the Canary Islands, Ceuta, Melilla or outside the national territory, consult us for the delivery time.

If you want urgent transport, please contact us before closing the order and we will inform you of the additional cost.

Shipping costs include handling and packaging costs, as well as postal charges. The handling costs have a fixed price, while the transport costs can vary according to the total weight of the package. We recommend that you group all your items in the same order. If you make two different orders, we can not combine them, and the shipping costs will be applied for each one individually. We are not responsible for any damages to your package after shipment.


DAMAGED OR OPEN PACKAGE

If you receive the package in bad condition, open or with any other problem, in always say it in the delivery note of the carrier that makes the delivery.
If you receive the package open , Check the contents of the package in the presence of the carrier.
In case the product is damaged or missing any of the products purchased, indicate on the delivery note the defects and faults that you find and take photos of the contents of the package And damage.
You must send us an email to info@pulpea.es within 12 hours after receiving the package indicating the number Of the delivery note and the deficiencies found and attaching the photos and the purchase confirmation mail so that we can initiate the claim to the carrier.

COMPLAINTS

Before making any return or claim, please contact us through the info@pulpea.es mailing list and we will respond with instructions to follow.
Customers who request it have their complaint sheets available at the PULPEA store in Edificio Tuca. Ctra.C-28 km31,5 25539 Betren

RETURN POLICY OR CHANGE

In case you do not agree with the article received, and provided that the article is not used and retains its original packaging and labels, you can return it or change it within 15 working days from the date of delivery of the order (According to article 44 of Law 7/1996, dated January 15, of the Ministry of Commerce, as amended by Law 47/2002, of December 19).

The amount of the product returned will be paid on the credit card used in the purchase.

The payment or change will be made once the product has been received in our warehouses and checked the condition of the item .

The cost of all shipping (delivery, return, new delivery in case of change, etc.) will be borne by the buyer. Only the amount of the product will be refunded.

To start the process of return or change, please send us an email to info@pulpea.es enclosing the confirmation email of purchase.

WARRANTY

All our products benefit from the guarantee established by law.

Defects due to improper use or handling of the product, as well as wear and tear caused by normal use of the product, are not covered by this warranty.

If you detect a manufacturing defect, in case the product Is defective we guarantee, as appropriate, the repair, replacement, price reduction or termination of the contract completely free of charge. To do this you must contact us and we will tell you how to proceed. You should inform us in your case of the lack of conformity on your part within two days after you became aware of the defect.

PAYMENT METHODS

Choose from the following payment methods:

· Paypal: By means of payment through the Paypal secure payment server. This payment method generates an additional cost of 4% on the total amount to be paid.

· VISA or MasterCard Credit / Debit Card. This payment method generates no additional cost.

SHIPPING COSTS