SHIPMENTS

As a general rule, packages are shipped within 48 hours of receipt of payment. The transport company takes between 48 and 72 hours to deliver the package on the peninsula once the package has left our warehouse. The total estimated delivery time will be between 2 and 5 business days from the date of order. For deliveries to the Balearic Islands, the Canary Islands, Ceuta, Melilla or outside the national territory, consult us for the delivery deadline.

If you want urgent transport, please contact us before closing the order and we will inform you of the additional cost.

Shipping costs include handling and packaging costs, as well as postal charges. The handling costs have a fixed price, while the transport costs can vary according to the total weight of the package. We recommend that you group all your items in the same order. If you make two different orders, we can not combine them, and the shipping costs will be applied for each one individually. We are not responsible for any damage to your package after shipment.


DAMAGED OR OPEN PACKAGE

If you receive the package in bad condition, open or with any other incident, always indicate it in the delivery note of the carrier that makes the delivery.
If you receive the package open, check the contents of the package in presence Of the carrier.
In the event that the product is damaged, or missing any of the products purchased, indicate on the delivery note the defects and faults that it finds and take photos of the contents of the package and of the defects. > You must send an email to info@pulpea.es within 12 hours after receipt of the package indicating the number of delivery note and the deficiencies found and attaching The photos and the purchase confirmation email so that we can initiate the claim to the carrier.

COMPLAINTS

Before making any return or claim, please contact us through the info@pulpea.es mailing list and we will respond with instructions to follow.
Customers who request it have their complaint sheets available at the PULPEA store in Edificio Tuca. Ctra.C-28 km31,5 25539 Betren

RETURN POLICY OR CHANGE

In case you do not agree with the article received, and provided that the article is not used and retains its original packaging and labels, you can return it or change it within 15 working days from the date of delivery of the order (According to article 44 of Law 7/1996, dated January 15, of the Ministry of Commerce, as amended by Law 47/2002, of December 19).

The amount of the product returned will be paid on the credit card used in the purchase.

The payment or change will be made once the product has been received in our warehouses and checked the condition of the item .

The cost of all shipping (delivery, return, new delivery in case of change, etc.) will be borne by the buyer. Only the amount of the product will be refunded.

To start the process of return or change, please send us an email to info@pulpea.es enclosing the confirmation email of purchase.